As I make my way past 30 years of experience as a working voice actor, I get to hear plenty of client and agent stories. For example, talents are not taking deadlines seriously or following proper protocols when working with agents. Or talents were whining when they had to do a few revisions.
Remember, every client has the potential to be a client for life. Sometimes ego can get in the way of good customer service. Please don't allow it to get in your way or you could lose a client forever. Following all protocols when working with a client directly or through your talent agent is essential.